Privacy Policy dwei11 —
Malaysia User Data Protection

1Introduction

Dwei11 is an online gaming platform operating in Malaysia that places user trust at the core of our service. We understand that personal information is a trust placed in us, and we take this responsibility with the utmost seriousness.

This Privacy Policy explains the types of information we collect when you register, log in, make a deposit, request a withdrawal, play games, or contact our support team. It also describes how we use, store, and protect that information, as well as the rights you hold as a dwei11 platform user.

This policy applies to all users of the dwei11 platform, including website visitors, registered users, and dwei11 mobile app users. By continuing to use our services after any amendment to this Privacy Policy, you are deemed to have accepted the updated terms.

2Data We Collect

Dwei11 collects various types of information depending on how you interact with our platform. The following are the categories of data we collect:

2.1 Information You Provide Directly

• Full name as shown on official identification documents
• Date of birth and gender
• Active email address and Malaysian mobile number
• Current residential address including postcode and state
• KYC documents: MyKad, passport, or driving licence
• Bank account or e-wallet details for deposit and withdrawal purposes
• Correspondence with the dwei11 customer support team

2.2 Automatically Collected Information

• IP address and network location used at login
• Device type, operating system and web browser version
• Gaming activity records: date, time, game type, wagering amounts and outcomes
• Financial transaction records: deposits, withdrawals and bonus history
• Session data: time spent on the platform and navigation patterns
• Cookie information and device identifiers (further explained in Section 6)

3How We Use Your Data

We use collected information for clear and limited purposes. dwei11 never uses user data for purposes unrelated to the delivery of our platform services.

• Identity verification and eligibility: Ensuring all users meet the minimum age requirement of 18 years and the applicable account eligibility conditions.
• Transaction processing: Facilitating secure fund deposits and withdrawals through approved payment providers.
• Account security: Detecting and preventing unauthorised access, fraud, money laundering and system abuse.
• Legal compliance: Fulfilling obligations under the Personal Data Protection Act 2010, anti-money laundering laws and financial reporting requirements.
• Service improvement: Analysing usage patterns to improve the user experience and platform reliability.
• Service communications: Sending important notifications relating to your account, transactions, security updates and promotions you have opted in to receive.
• Customer support: Resolving enquiries, complaints and disputes accurately and efficiently.

4Data Sharing with Third Parties

Dwei11 does not sell, rent, or disclose users' personal information to third parties for independent marketing purposes. However, to enable our platform to operate smoothly and securely, we share limited data with the following categories of partners:

4.1 Approved Service Providers

• Payment providers: FPX, Touch 'n Go eWallet, GrabPay, Boost, and other payment processing partners receive only the transaction data necessary to process deposits and withdrawals.
• Identity verification providers: Approved third-party KYC partners receive identity documents solely for verification purposes and are bound by strict confidentiality agreements.
• Cloud service providers: dwei11 servers are operated on secure cloud infrastructure, where all data is stored in an encrypted environment.
• Game software providers: Game session information required to deliver game content — personal financial information is not included.

4.2 Legally Required Disclosures

Dwei11 may disclose user information to Malaysian government authorities, law enforcement bodies, or courts when required to do so by law, court order, or in the context of a legitimate investigation into fraud, money laundering, or other financial crimes.

5Data Storage & Security

The security of your personal information is dwei11's absolute top priority. We continuously invest in security infrastructure and uphold the highest industry standards to protect your data from unauthorised access, modification or disclosure.

5.1 Technical Security Measures

• 256-bit SSL/TLS Encryption for all data transmitted between your browser/app and dwei11 servers
• Data-at-rest Encryption (AES-256) for all sensitive information stored in the database
• Two-factor authentication (2FA) available and recommended for all user accounts
• 24/7 Monitoring on platform traffic to detect anomalies and intrusion attempts
• Penetration testing conducted periodically by independent security firms
• Role-based access control (RBAC) ensuring staff only access data required for their duties

5.2 Data Storage Locations

Dwei11 user data is stored on servers located in secure data zones that comply with Malaysian legal requirements. Any cross-border data transfers are carried out with protections equivalent to local data protection standards.

6Cookie Policy

The dwei11 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform. Cookies are small text files stored on your device.

You can manage your cookie preferences through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of the dwei11 platform, including the ability to log in and play games.

7User Rights

As a dwei11 platform user and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you. This request will be processed within 21 days from the date a valid application is received.
• Right to Rectification: If the information we hold is inaccurate or incomplete, you have the right to request a correction. Updates can be made directly through your account profile settings or by contacting customer support.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Please note that we may need to retain certain data for a prescribed period to fulfil legal obligations.
• Right to Restriction of Processing: You may request that we restrict how we process your data in certain situations, such as during a dispute about data accuracy.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes, and we will honour that request immediately.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing that took place prior to withdrawal.

To submit any request relating to the above rights, please contact the dwei11 privacy team via email at [email protected] or via live chat on the platform. Please include your username and request details clearly to expedite processing.

8Children's Privacy

The dwei11 platform is strictly for users aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18.

Dwei11 enforces strict age verification during the registration process and at the KYC verification stage. We encourage parents and guardians to monitor the online activities of children under their care and to use the parental control tools available on their devices.

9Third-Party Links & Services

The dwei11 platform may contain links to websites or services operated by third parties, such as payment providers during the transaction process. This Privacy Policy does not apply to those third-party websites or services.

We encourage you to read the privacy policy of every website or service you visit or use outside the dwei11 platform. dwei11 is not responsible for the privacy practices or content of any third-party websites.

All payment providers integrated with dwei11 — including FPX, Touch 'n Go eWallet, GrabPay and Boost — handle your transaction data in accordance with their own privacy policies, which comply with applicable Malaysian financial regulations. Your interactions with their payment interfaces are subject to their respective terms.

10Amendments to the Privacy Policy

Dwei11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform practices, legal requirements, or the addition of new features involving data processing.

• Any amendment that material will be notified to users at least 14 days before it takes effect via in-platform notifications and/or registered email.
• Amendments that are editorial or minor (such as grammatical corrections or clarifications) may take effect immediately without notice.
• The "Last Updated" date at the top of this document will always be updated to reflect the latest version.
• Continued use of the dwei11 platform after the effective date of any amendment is considered the user's acceptance of the updated Privacy Policy.

11Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how dwei11 handles your personal data, our privacy team is ready to assist you.

You can also visit the FAQ us for instant answers to frequently asked questions, or refer to Terms and Conditions for more information about dwei11 platform usage rules.